Effective Date: 01-Mar-21
Response Biomedical Corporation (“Company”, “we”, “us” or “our”) respects your privacy. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.responsebio.com (our “Site” or “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect on or through this Website as well from email, text, and other electronic messages between you and us. This policy does not apply to any of our practices conducted offline.
Information Gathered by Us
Information You Provide
If you choose to register with us, you may be asked to provide personal information, such as your name, postal address, telephone number and email address. If you make a purchase on or through the Site, we also may collect information necessary to process your order, such as your credit card information, along with billing, shipping and other transactional information. We may collect other personal information when you provide feedback or comments online, such as information about our products you own.
At various times we may offer surveys or contests to users. Surveys may ask for contact information or unique identifying information to increase the value of the results. Contests may require contact information or other demographic or personal information in order to determine eligibility. We use information collected from surveys and contests to improve our service and to notify and contact winners of various contests. From time to time, a contest may ask users to provide content, such as tips that make the most of their product, which may be made available to the public.
Information Collected Automatically
For visitors to this Site and registered users, we log standard technical, and demographic information, such as your IP address, Google Analytics reported interests and demographics (e.g. inferred age range, gender and interests based on your web-browsing and mobile app usage patterns) and the kind of browser you are using.
Pixel tags are tiny graphic files that are included in HTML-encoded email messages. We may use pixel tags to gather information about emails sent to our users. When such a message is opened in an HTML-capable email program, the recipient’s computer accesses our server to retrieve the pixel tag file, and allows us to record and store the date and time the email was opened, the recipient’s email address, and other standard logging information. These pixel tags may also read cookies.
Our Use and Disclosure of Information
The information we collect about you in the course of our relationship is used to operate our Site and offer products and services to you. For example, we may use your personal information to fulfill your order, to send you information about our company and services, or to contact you when necessary. We may also use personal information to send you customized emails about new products and services or upcoming events that we believe may be of interest to you (“promotional email”). In addition, we look at technical information to analyze traffic to this Site, to enhance and customize our offerings and marketing messages, and to provide our services to you. For example, we may use traffic information to see which portions of this Site are more frequently accessed and to gather broad demographic information.
If you opt-in, we may share your personal information with our affiliates or select third party partners for marketing or other purposes.
We may also share your personal information in connection with a proposed or actual change of ownership or corporate restructuring (i.e. a sale, merger, acquisition or transfer of our assets) for the purposes of evaluating or completing the transaction.
Third Party Websites
Accessing and Correcting Personal Information
You may request access to or correction of the personal information we hold about you by emailing us at firstname.lastname@example.org. We may take reasonable steps to verify your identity before providing access or making changes. If you request to have your personal information removed, we will remove it from our active database, though it may remain stored in our back-up media and archival records in accordance with our record retention policies.
If you do not wish to receive promotional email messages from us, please submit your request by email at email@example.com or use the unsubscribe feature within our promotional emails. If you wish to opt-out of Google Analytics, you may do so by clicking on the following link, https://tools.google.com/dlpage/gaoptout/, and following the steps outlined by Google.
We take reasonable steps to protect the personal information under our control against loss or theft, or unauthorized access, use, alternation or disclosure. However, complete security cannot be guaranteed. Personal information will be accessible to our employees, agents and mandataries who require access to your personal information in order to perform their job functions. The file containing your personal information will be held on our servers or those of our service providers and will be maintained for a length of time appropriate to our business needs.
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Response Biomedical Corporation. All rights reserved.