24 Hour Technical Support

Response Technical Support consists of a highly trained team of Support Specialists available 24 hours a day, 7 days a week to answer any RAMP® product questions including software, hardware, product performance and application inquiries, in addition to any other technical inquiries regarding RAMP® products.

Our team of technical experts is knowledgeable in all RAMP® product categories as well as RAMP® instrument functionality and troubleshooting techniques. Do not hesitate to contact the Response Technical Support team and talk with a Support Specialist in person.

Response Technical Support Mandate: to respond to Customer questions and inquiries in a timely manner and provide Response Customers with the best experience possible.

Also Available

  • Reprints of articles and posters
  • Educational material
  • Frequently asked questions
  • Assistance in validation & qualification studies
  • Requests for training & retraining
  • Technical support bulletins
  • Service bulletins
  • Reader servicing/upgrades
  • Copies of Instructions for Use

24 Hour Technical Support Hotline

1- 604-219-6119

Additional Contact Information

Response is committed to providing Customers with exceptional customer service and technical support. For technical inquiries, suggestions or complaints, please contact our Technical Support team at:
Tel: 1-866-525-7267 North America (toll free)
Tel: 1-604-219-6119 International
Email*: techsupport@responsebio.com

*If e-mail is the preferred method of contact, please provide the Technical Support team with as much information as possible, in order to receive the most comprehensive support. Please include your name, organization, phone number and as much detail as possible regarding the question/concern.